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Privacy Policy

Last updated: 20.11.2025

Focus Pressure Cleaning (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, sending an enquiry or booking our services, you agree to the terms of this Privacy Policy.

1. What Personal Information We Collect

We may collect the following personal information:

  • Name
  • Address, service location and property details
  • Phone number and email address
  • Photos of areas to be quoted or cleaned
  • Payment details (processed securely; we do not store card information)
  • Any information you share via calls, messages, forms or emails

2. How We Collect Your Information

We collect personal information when you:

  • Request a quote
  • Make a booking
  • Contact us by phone, SMS, email or social media
  • Use our website (analytics, cookies, IP address etc.)
  • Engage us for pressure cleaning services

 

You may choose not to identify yourself, unless providing details is required for us to deliver a service.

3. Why We Collect Your Information

We use your information to:

  • Provide quotes and complete pressure cleaning services
  • Contact you regarding bookings, reminders and service updates
  • Send invoices, receipts and administrative information
  • Improve our website, services and customer experience
  • Comply with legal and insurance requirements

 

We never sell or trade your personal information.

4. Third-Party Disclosure

Your information may be shared with trusted third parties such as:

  • Payment processors
  • Accounting or invoicing platforms
  • Website, hosting or analytics services
  • Insurance providers (if required)

 

Only the information required for their function is shared.

5. Photos and Property Information

We may take before-and-after photos for:

  • Quotes
  • Quality assurance
  • Proof of service

 

If you would prefer to opt out of this, please let our team know.

6. Data Storage and Security

We take reasonable steps to keep your information secure and protect it from loss, misuse, unauthorised access or disclosure.
However, internet transmission cannot be guaranteed to be 100% secure.

7. Access or Correction Requests

You may request access to the personal information we hold or ask for corrections if anything is inaccurate.

Contact us at: bon@focuspressurecleaning.com.au

We may require identification for security.

8. Cookies and Website Tracking

Our website may use cookies and analytics tools to improve functionality and user experience.
You can disable cookies through your browser settings.

9. Marketing Communications

We may send emails or SMS updates with your consent.
You can opt out at any time by contacting us or selecting “unsubscribe.”

10. Service Area

This policy covers customers located in:

  • Hunter Valley
  • Newcastle
  • Central Coast
  • Australia

11. Changes to This Policy

We may update this policy periodically. The current version will always be available on our website.

12. Contact Us

For any privacy questions or requests, please contact:

Focus Pressure Cleaning
Email: bon@focuspressurecleaning.com.au

Phone: 0402 663 408

Hunter Valley Newcastle Central Coast Hunter Valley Newcastle Central Coast Hunter Valley Newcastle Central Coast Hunter Valley Newcastle Central Coast
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